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General
This site is owned and operated by Frocks & Rocks, registered office 1 Ingleman Place, The Lawn, Lincoln LN1 2SQ. VAT registration number 936 59 77 66.
For any enquiries or comments in relation to these terms, please contact us.
This website if provided for your own personal use, free of charge. By using it, you are signifying your acceptance in full of these terms and conditions. You are also agreeing to indemnify us from any third party claims, liability, damages and/or costs (including but not limited to legal fees) howsoever arising from your use of this website or from your breach of these terms. Please therefore read and acquaint yourself with these terms before using the website.
They do not affect your statutory rights.
We may change these terms and conditions from time to time.
You should check this page regularly to keep yourself appraised of the current terms.
These terms and conditions are governed by English law.
All correspondence must be in English
Failure by us to enforce any of these terms and conditions will not affect our rights.
Customer Orders
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. All orders are subject to availability and confirmation of the order price.
When you place an order via the website, you will receive an automatic email acknowledging receipt of your order. Please note that this is purely an acknowledgement and does not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation of despatch. (Alternatively we may decline all or part of your order for any reason, in which case we will contact you in person, by telephone or by email.
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
We will tell you in the event that your payment details cannot be authorised for any reason and may invite you to pay by an alternative method.
Order Processing
Your order is sent directly to our secure till in-store for processing. Once we have received your order and payment in full, our staff will package and despatch the item/s.
Various delivery options are available, which are detailed elsewhere in these terms and conditions.
Order Tracking
You may track your order at any time by logging into 'my account' from the homepage of this website.
Availability
On occasion, goods are subject to availability and delay in delivery of goods is sometimes beyond our control. As such, delivery cannot be absolutely guaranteed and the dates we stipulate are for guidance only. We will contact you to advise of any major delays that may be brought to our attention.
Accordingly, we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of goods.
Prices and Product details
All prices are quoted in sterling, inclusive of VAT but exclusive of delivery charges.
Delivery charges will be indicated at the time the order is placed.
We endeavour to ensure that all information shown on this website is as accurate and up to date as possible. We cannot, however, be held liable for any errors, including but limited to errors in pricing. We reserve the right to make changes to our website including products, prices and terms and conditions without giving notice of such.
If we discover a pricing error we will, at our discretion, either contact you to ask if you would wish to cancel your order, or continue with the order at the correct price, or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
On occasion, the prices and promotions offered in respect of goods and services advertised on the website may differ from those offered at the same time in-store.
We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, we are under no obligation to honour any website price or promotion in the event that they differ from those in-store.
Title
The title for goods supplied remains with us until full payment has been received.
Delivery Information
All orders will be shipped as soon as possible, following payment authorisation and subject to product availability.
In the event that the product of your choice is out of stock, we will do our utmost to source it for you in time for your special occasion. Please contact us as required.
Orders will normally be sent in plain packaging (but for delivery purposes please note that our return address will appear in small font on the corner of the address label.)
UK deliveries
| Standard delivery |
- £4.50
- Delivered approximately 3 to 5 working days after despatch.
- A signature may be required on receipt of delivery. (the carrier will leave a calling card in the event that
no-one is available to take collection.)
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| Next day delivery |
- £6.50
- Orders placed Monday to Friday must be placed before 1200hrs to ensure next day delivery.
- A signature may be required on receipt of delivery.
(the carrier will leave a calling card in the event that
no-one is available to take collection.) |
Deliveries outside UK
We regret that standard delivery only is available.
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| Standard delivery |
- £12.50
- Delivered approximately 5 to 10 days after despatch*
- £12.50
- Delivered approximately 5 to 10 days after despatch*.
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* Please note that delays can occur in customs, over which we have no control.
Important: Any customs or import duties are levied once the package reaches the country of destination. As customs policies vary from country to country you may wish to contact your local customs office for any information or advice in this regard.
Should you be concerned that you may not be available to take delivery, please contact the carrier direct. |
Returns Policy
We hope you will be delighted by your purchase from Frocks & Rocks. If, however, you are not completely satisfied, we operate a 14 day no quibble returns policy. Simply return the unused goods in their original condition and original packaging within this timescale and we will replace the goods or refund the purchase price.
For items returned outside the 14 day period but within 28 days, we will offer a credit note, valid for 12 months, to the value of the returned goods, which can be used against any purchase from Frocks & Rocks.
Please note that postage and packing costs (including gift wrapping if applicable) are non-refundable.
Please also note that we are not able to refund or replace any goods that are not returned in perfect condition or if worn before their return.
For your own protection and peace of mind we would recommend that any returned items are sent via first class registered post.
This policy does not affect your statutory rights.
Access to our website
This website or any portion of it may not be reproduced, copied, duplicated, sold, resold, visited or otherwise exploited for any commercial or other purpose without our express written permission.
You must not use the website in any manner that may cause or be likely to cause an interruption, damage or render it impaired in any way. In addition, you are granted a time limited revocable and non-exclusive right to access the website and create links to it for your own personal convenience, provided such links do not portray us, our products or services in a false, misleading, derogatory or other offensive manner and does not damage our reputation nor take advantage of it
You shall only use this website for lawful purposes.
Privacy Policy
Frocks & Rocks is committed to protecting your privacy. We will only use information given at the time of ordering, or when making an enquiry, by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.
We do not pass your personal information on to third parties.
All transactions that you initiate with Frocks & Rocks on this website are confidential. Your name will not be added to any third party mailing lists.
Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so.
We collect information about you for two main reasons; to process your online order and to provide you with the most efficient possible service.
The information collected may on occasion be used to personally keep in touch and let you know of any offers, sales or promotions (if you have selected to receive these emails/newsletters).
You have a right to request a copy of any personal data held by Frocks & Rocks at any time, in order to check its accuracy. If you wish to do this, please write to us (explaining that your interest is in personal data maintained by us.)
This privacy policy may change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you.
Security
We use the industry leading internet payment company Sage Pay to protect your card details and to protect us from fraud. The following security systems are used.
Transaction security: All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage: All sensitive data is secured on Sage Pay using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
Links to banks. Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Employee access. No individuals within BabyTalk or Sage Pay are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.
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